Who we are
NeuraCue provides an Android app that lets you create AI-assisted, geofenced reminders.
Scope
This policy covers the NeuraCue Android app distributed via Google Play and this website (neuracue.com).
Data we collect
Location data (optional, permission-based)
Types: approximate or precise, foreground and (if enabled) background.
Use: trigger reminders, show your current location on the map, and improve geofence accuracy.
Control: you can deny or revoke in Android Settings at any time.
Background: location access is used only to trigger reminders reliably when you arrive at or leave a place, even when the app is not actively open.
Device & app info (OS version, app version/code, device model, and a Firebase push token) for diagnostics, compatibility, and delivering push notifications to your device.
Analytics (anonymous/aggregated event data such as feature usage, session info) to improve reliability and UX.
Crash reports (e.g., stack traces, device state at crash) to fix stability issues.
Notes (optional, Premium) — daily notes you write in the app, stored encrypted on device and synced to your account.
Contact data you provide when you email us (email address, message contents).
How we use data
- Provide core features (geofenced reminders, map, search).
- Operate, protect, and improve the app (performance, debugging, analytics).
- Communicate support responses you request.
- Comply with legal obligations and platform policies.
- Analytics help us understand how the app is used and improve reliability. Crash reports help us fix stability issues. These services are provided by RudderStack, Amplitude, Kochava, and Firebase Crashlytics — each subject to their own privacy policies.
- Map display and place search use MapLibre. Search queries may be sent to map data providers subject to their privacy policies. Geofence and location data used for cues stay on your device as described in the Location section above.
Processing & sharing
We process data as described above. We do not sell personal data. We may share data with service providers strictly to operate the app (e.g., Google Play services, MapLibre, analytics/crash tooling, SMS delivery providers) under appropriate agreements.
Security
We take reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention
We retain data only as long as necessary for the purposes described or as required by law or platform rules. Crash and analytics data is retained according to the respective provider's policies.
Your choices & controls
Permissions: Grant or revoke Location (precise/approximate; foreground/background) in Android Settings → Apps → NeuraCue → Permissions.
Data deletion: You can delete your account and all cloud-synced data directly in the app via Settings → Account → Delete Account. Locally stored data is removed when you uninstall the app. To delete support email threads, contact privacy@neuracue.com.
Opt-out of analytics: Contact us to request opt-out instructions where supported, or use system-level ad/analytics controls.
SMS (OTP) disclosure & consent
What SMS is used for
If you choose to sign in with SMS, NeuraCue may send transactional SMS messages for account authentication (one-time passcodes) and account security alerts and related account security notifications. NeuraCue does not send marketing or promotional SMS messages.
Consent & controls
In the app, the SMS disclosure is shown at the time you request an OTP. By tapping "Request OTP" (or submitting your phone number to request an OTP), you consent to receive transactional SMS messages for account authentication (one-time passcodes) and account security alerts and related account security notifications.
Message frequency varies. Msg & data rates may apply.
Reply STOP to opt out or HELP for help.
Children
NeuraCue is not directed to children under 13. If you believe a child provided data, contact us to remove it.
Regional rights
Depending on your region (e.g., EEA/UK under GDPR, California under CCPA/CPRA), you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights; we will verify and respond as required.
Changes to this policy
We may update this policy to reflect changes in the app, services, or laws. We will post the new version here with a new effective date. Significant changes may also be highlighted in-app.
Contact
Support: support@neuracue.com
Privacy: privacy@neuracue.com